Returns and Refund Policy

At Elitty Beauty, we are committed to providing you with an awesome shopping experience. However, due to the nature of cosmetic and skincare products, we are unable to accept returns or exchanges for products once they have been sold or delivered.

In case of a damaged product/or product delivery issue at the time of delivery, we offer an exchange. Simply contact us via phone or email within 48 hours of receiving your order.

E-mail: hello@elittybeauty.com Ph no. : 9560470527

Elitty Beauty is not liable for any damage caused to the product after delivery.

Once your return request has been accepted, the process of replacement will be completed within 7-21 business days.

The seller will accept the exchange of the products purchased through the website www.elittybeauty.com, subject to the terms and conditions mentioned below: -

• Exchange requests will be entertained only if the product(s) received by the buyer are in a damaged or expired condition, or in the case of delivery of wrong products. For wrong products, the item must remain unopened, in its original packaging, and without any signs of tampering.
• In case of a damaged product issue at the time of delivery, we offer an exchange for the product. To initiate the process, simply give us a call or email us within 48 hours of receiving the delivery along with images over whatsapp or mail us at hello@elittybeauty.com .
• The seller will require 48-72 working hours to verify the situation. This process includes coordinating with third-party warehouses and delivery partners to thoroughly investigate and resolve the issue.
• Such damaged goods should only be returned after receiving written email consent from Elitty Team. Once approved, we will arrange for a pickup of the product at your convenience.
• All exchanges will be processed only after the returned shipment is received by the seller. Exchange requests will undergo thorough inspection and approval by Elitty Beauty to ensure compliance with our exchange policy.
• COD Orders are not eligible for Refunds but only Replacements.

Cancellation & Refund Policy

Cancellation of the order and refund requests will not be accepted once the order has been successfully placed and processed by the payment gateway. Refund requests will only be considered under the following circumstances, and any approved refund will be issued as store credit:

• If the buyer does not receive the ordered products within 30 days due to Alluvium Retail LLP's failure to ship the products.
• If our partner courier companies are unable to service the specified shipping location.

Refund requests will not be entertained for damaged or opened products. Damaged products will be eligible for exchange as per our exchange policy. Once written confirmation of the refund is provided to the customer, the refund will be processed within 7-10 business days in the form of store credit/original mode of payment.

If a customer requests a future delivery twice with the courier partner and the order is returned to origin (RTO) for prepaid orders, we will issue Elitty store credits or a coupon for the full amount, valid for one year with no order amount limit. For Cash on Delivery (COD) orders, we will re-dispatch the order.

Products included in the Mini/MaxCombos are not eligible for returns or replacement

Cancellation Post Shipment:

If you wish to cancel an order that has already been shipped but not yet delivered, please contact us via chat.

a) If you cancel an order after it has been handed over to the courier company, the courier may still attempt delivery. In such cases, kindly refuse to accept the delivery.

b) Once Elitty Beauty receives the returned product(s) and verifies their packaging and condition, your refund will be processed within 24 to 48 business hours.

No refunds will be given in the following cases:

• Incorrect or insufficient address provided by the customer.
• Non-availability of the recipient at the specified address or premises.
• Refusal to accept the product when delivered to the location or individual specified by the customer.
• If the customer wishes to return the product due to personal preferences, such as not liking the product after delivery or feeling it does not meet their expectations.
• If the product has been tampered with by the customer.

How Long Does It Take to Receive a Refund for a Cancelled Order or Returned Product?

For cancelled orders, we will process your refund within 7 business days.

For returned products, the refund will be initiated once the product is received at our warehouse and has successfully passed the quality check.

Please note that the entire process for returns, including pickup, warehouse receipt, and quality check, may take up to 2 weeks from the date of pickup.

What We Will Do Together:

Step 1:

• Raise a return or replacement request within 48hrs from the date of delivery if you have received the wrong or expired product(s).
• Submit your request with order and contact details at hello@elittybeauty.com.
• Alternatively, you can raise a request using our Whatsapp Chat option.
• For damaged or missing product(s), raise a return or replacement request within 48 hrs from the date of delivery.

Step 2:

• Allow us 2 working days to review your return request.

Step 3:

• Once your return request is approved, we will arrange for our courier partner to pick up the product(s) from your location.

Step 4:

• If our reverse pickup service is unavailable in your area, you will need to self-ship the product using a reliable courier service. We will reimburse the courier charges to your PayTM Wallet or Elitty Wallet.

Step 5:

• After receiving the product(s), we will verify them against your claim and proceed with the replacement or refund. Please note that replacements are subject to stock availability.