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Returns and Refund Policy

Returns & Refund Policy Returns & Exchange Policy OR “Alluvium Retail LLP” (from here on referred as the "seller") does not entertain returns after the order is successfully placed and payment is made by the buyer. Buyers are requested to place the order only if they agree with this term.
The seller will accept the exchange of the products purchased through the website, subject to the terms and conditions mentioned below: -


  • Exchange requests will be entertained only in case the product(s) received by the buyer are in damaged or expired condition or in case of delivery of wrong products.

  • Seller will take 48-72 working hours to verify the situation (includes getting in touch with the 3rd party delivery partners to analyse the situation)

  • Buyer has to inform the seller of his/her intention to exchange the broken products within 48 hrs of receipt of the goods at his/her shipping address.

  • Such broken goods should be sent to the seller only after written email consent from to send back the product.

  • All exchanges will be made after the returned shipment is received by the seller.


Cancellation & Refund Policy


You cannot cancel the order and demand refund once the order is successfully placed and processed by the payment gateway. Refund requests will only be considered in the following cases, and refund will be in the form of store credit:

  1. If the buyer does not get the delivery of the ordered products within 30 days if Alluvium Retail LLP fails to ship the ordered products.

  2. If our partner courier companies do not service the shipping location.

  3. No refund requests will be entertained for damaged products. Damaged products will be exchanged as per our exchange policy. From the date of written confirmation of refund to the customer, the amount will be refunded within the next 7-10 business days in form of store credit.No refunds will be given in the following cases:

  4. Incorrect or insufficient address mentioned by the customer

  5. Non- availability of recipient at the mentioned address and/or premises

  6. Refusal to accept products - Delivered at the place/to the person specifically mentioned by the customer other than the customer himself

  7. If a customer wants to return the product for the reason that he/she doesn't like it after delivery of the product or feels the product doesn't match his or her expectations.

  8. In case the product has undergone any tampering by the customer all emails in this regard are to be sent to

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